pk78 Privacy Policy

1 Introduction

This Privacy Policy applies to all users of the pk78 platform at pk78.onl, including all Pakistan players who have registered an account, made a deposit in PKR, or used any feature of the Sports Betting, Casino, Live Casino or Slot Games sections. It also applies to visitors who browse the website without registering.

When you register on pk78, you provide personal information that is necessary for us to create and manage your account, process your PKR deposits and withdrawals, and keep the platform secure. This policy explains precisely what that information is, why we need it, and how it is handled. We have written it to be read and understood — not to be skipped past on the way to the betting section.

This policy should be read alongside the pk78 Terms and Conditions and the Responsible Gaming page, both of which form part of the overall agreement between you and pk78.

2 What We Collect

pk78 collects personal information in several ways — directly from you when you register or contact support, automatically when you use the platform, and from payment processors when you make a deposit or withdrawal. Here is a breakdown of the categories of data we collect:

We do not knowingly collect sensitive data such as biometric information, religious or political views, or health information. If you voluntarily provide such information in a support conversation, it is used only to assist with your query and is not added to your profile.

3 How We Use Your Data

The personal information pk78 collects is used for specific, legitimate purposes related to operating the platform and serving Pakistan players. Here is how your data is used:

• Account management: Creating and maintaining your pk78 account, verifying your identity, and ensuring only you can access your account.
• Payment processing: Handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Your financial data is shared with payment partners only to the extent necessary to complete transactions.
• Platform security and fraud prevention: Detecting and preventing fraudulent activity, duplicate accounts, bonus abuse, and any other activity that violates the pk78 Terms and Conditions.
• Personalisation: Displaying relevant sports markets — such as Pakistan Super League (PSL), T20 internationals and Cricket — based on your betting activity and preferences. This helps surface the content most likely to be useful to you.
• Customer support: Responding to queries, resolving disputes about bet settlement or payments, and maintaining records of your support interactions for quality and training purposes.
• Legal and regulatory compliance: Maintaining records as required for anti-money laundering (AML) purposes and responding to lawful requests from authorities.
• Marketing communications: Sending you information about pk78 bonuses, promotions and new features — but only if you have opted in to receive such communications. You can withdraw consent at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the Sports Betting, Casino and Slot Games sections, and to improve the overall experience.

4 Payment Data

All financial transactions on pk78 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the relevant payment data is shared with the payment processor handling that transaction. pk78 supports the following methods:

• JazzCash — mobile wallet deposits and withdrawals processed via the JazzCash network.
• Easypaisa — mobile wallet transactions processed via the Easypaisa platform.
• Raast — instant bank-to-bank transfers via Pakistan's Raast interbank payment system.
• Bank Transfer — direct transfers to and from Pakistani bank accounts.
• Cards and mobile wallets — debit and credit card transactions processed by certified payment gateways.

pk78 does not store full card numbers, CVV codes, or complete mobile wallet PINs on its own servers. Payment credentials are handled exclusively by the relevant certified payment processor. What pk78 does retain is a transaction reference, the amount in PKR, the date, and the payment method category — enough to maintain your account balance and transaction history, but not enough to initiate a transaction on your behalf.

5 Who We Share Your Data With

pk78 does not sell, rent or trade your personal information. We share data only with specific categories of third parties where necessary to deliver our services or comply with legal obligations:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your PKR deposits and withdrawals. Each processor operates under its own privacy terms.
• Identity verification providers: Where required for KYC (Know Your Customer) checks, your identity documents may be shared with certified verification service providers. These providers are contractually bound to handle your data securely and only for verification purposes.
• Game providers: The Casino and Slot game studios whose titles appear in the pk78 Game Lobby may receive your player ID and game session data for the purpose of delivering the game and maintaining fair play records. They do not receive your full personal profile.
• Technology and hosting partners: pk78 uses third-party hosting, security and analytics infrastructure. These providers may process your technical data (IP address, session data) under data processing agreements that restrict their use of that data.
• Legal and regulatory authorities: pk78 may disclose your personal information to law enforcement or financial investigation bodies where required by law, including for AML and fraud investigations.

All third parties with whom pk78 shares personal data are required to handle that data with appropriate security measures and to use it only for the specific purpose for which it was shared.

6 Cookies and Tracking

pk78 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how the platform is used. Here is a summary of the types of cookies in use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between Sports Betting, Casino and Slot pages. Disabling these will prevent the platform from working correctly.
• Preference cookies: Remember your settings such as your preferred sports markets, language and notification preferences, so you do not have to re-set them every visit.
• Analytics cookies: Collect anonymised data about how players use pk78 — which pages are visited most, how long sessions last, which betting markets are most popular. This data is used to improve the platform and is not linked to your personal identity.
• Security cookies: Help detect suspicious activity such as unusual login attempts or bot behaviour. These are essential for keeping your account safe.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using key platform features. Analytics and preference cookies can be disabled without affecting core functionality.

7 Data Retention

pk78 retains your personal data for as long as your account is active and for a period after account closure as required for legal and compliance purposes. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after closure, to satisfy AML record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to comply with financial record-keeping obligations.
• Betting and gaming history: Retained for the lifetime of your account and for a reasonable period after closure for dispute resolution purposes.
• Support communications: Chat and email records are retained for up to two years after the interaction, and may be retained longer if they relate to an ongoing dispute or legal matter.
• Technical and log data: IP addresses and session logs are typically retained for up to 90 days for security monitoring purposes.

When retention periods expire, personal data is securely deleted or anonymised so it can no longer be linked to you as an individual.

8 Your Rights

As a pk78 player, you have the following rights over your personal data. To exercise any of these rights, contact the pk78 support team via the live chat in your account dashboard:

pk78 will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before actioning a request to ensure we are releasing data to the right person.

9 Data Security

pk78 takes the security of your personal information seriously. The platform uses industry-standard technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and pk78 servers.
• Encryption at rest for sensitive personal and financial data stored in pk78 databases.
• Role-based access controls ensuring that only authorised pk78 staff can access personal data, and only to the extent required by their role.
• Regular security audits and vulnerability assessments of the pk78 platform infrastructure.
• Two-factor authentication options for player accounts to add an additional layer of protection against unauthorised login.

Despite these measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your pk78 account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed by someone else.

10 Minors

pk78 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the pk78 platform in any way.

If pk78 discovers or has reason to believe that an account belongs to a person under 18, that account will be closed immediately, all funds will be handled in line with the pk78 Terms and Conditions, and any personal data will be deleted. If you are a parent or guardian and believe your child has registered an account on pk78, please contact the support team immediately so the account can be closed.

11 Changes to This Policy

pk78 may update this Privacy Policy from time to time to reflect changes in how we handle personal data, updates to the platform, or changes in applicable legal requirements. When we make material changes, we will update the date at the top of this page. Where the changes are significant, we will notify you via the email address associated with your account or through a notice displayed when you next log in to pk78.

We encourage you to review this policy periodically. Continued use of the pk78 platform following any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you should stop using the platform and close your account.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the pk78 support team. Support is available 24/7 via the live chat feature in your account dashboard. You can also reach us at:

For data access or deletion requests, please include your registered email address and account ID in your message so the team can locate your account quickly. Identity verification will be required before any data is released or deleted.